Villa Management, Done Properly
A curated management model built for long-term performance in Tulum.
WHY ZUNA
A Different Standard in Tulum
Zuna Stays was created to bring structure, oversight, and accountability to villa management in Tulum.
We operate a limited portfolio to ensure every property receives consistent attention, preventative maintenance, and disciplined revenue management.
We do not pursue volume.
We pursue alignment.
OUR MODEL
Protect
Routine inspections. Preventative maintenance oversight. Vendor coordination. Transparent reporting.
Your asset is actively managed — not passively listed.
Perform
Dynamic pricing across Airbnb, Booking.com, and direct channels. Multi-platform exposure. Revenue strategy built around seasonality and market trends.
Performance is monitored continuously — not adjusted occasionally.
Elevate
Guest communication, concierge coordination, and five-star review management designed to strengthen long-term value and brand positioning.
Exceptional stays protect long-term asset performance.
Our Ideal Owner Partners
Luxury Villas in Tulum
Full delegation is the objective, not ongoing oversight
Standards are valued and respected over flexibility
Long-term asset protection matters more than short-term gains
Comfort with firm pricing discipline and structured decision-making
Where We’re Not the Best Match
Desire to control pricing, discounts, or booking decisions
Negotiation around service standards or operating protocols
Focus on short-term optimization over long-term positioning
Preference for platform exposure without centralized oversight
Villas not designed to support high-quality stays
The representation structure replaces the need to assemble, manage, and coordinate a full hospitality organization around your villa.
What our Representation Covers
What's Included
Executive & Strategy
Founder-led commercial oversight, pricing authority, booking discipline, partnership selection, and long-term positioning decisions. This is the decision layer that protects pricing integrity and asset value over time.
Sales & Distribution
Direct sales management, OTA oversight, vetted partner distribution, concierge coordination, and disciplined rate execution. All distribution is structured to protect pricing architecture and stay quality.
Operations & Quality Control
Staffing oversight, vendor management, inspections, preventive controls, and procurement support for improvements and larger projects. This removes the need for layered local supervision and owner-side management.
Owner Costs
Operating Expenses
On-property personnel (housekeeping, maintenance, supervisor, butler as applicable), consumables, maintenance materials, security, permits, licensing, and insurance.
Asset Responsibility
Normal wear and tear, major structural repairs, system replacements, and furniture or fixture renewals beyond standard refresh cycles.
Utilities & Amenities
Property utilities, premium amenities and guest consumables, specialized equipment servicing, landscaping, and groundskeeping.
FAQs
What types of villas do you manage?
1
Zuna partners with design-forward villas in Tulum that meet defined standards for presentation, location, and long-term quality. We operate a limited portfolio and evaluate each property individually.
Do you guarantee occupancy or revenue?
2
We do not offer revenue guarantees. Instead, we implement structured pricing strategy, multi-channel distribution, and active oversight designed to maximize sustainable performance.
Short-term spikes are not our model — disciplined consistency is.
How involved does the owner need to be?
3
We manage day-to-day operations, guest communication, pricing strategy, and vendor coordination. Owners receive structured reporting and strategic updates, while maintaining visibility and alignment.
What are your management fees?
4
Commission structure and service scope are discussed during private consultation. Because each property differs in size, condition, and positioning, fee structure is customized accordingly.